Service Mastery: Elevating Guest Satisfaction

Mode of Study:
In-person delivery

16 hours

Course Timing:
9am – 6.00pm (Day 1)
9am – 6.00pm (Day 2)

Available Intakes:
Please click here for course dates.

Registration closes 2 weeks before course commencement.

Shatec Institutes Pte Ltd,
21 Bukit Batok Street 22, Singapore 659589


1 Orchard Spring Ln, Level 5, Singapore 247729

SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) / funded by SSG. The funding support period Restaurant Service Skills for Chefs (TGS-2022015341) is 29 Aug 2022 to 31 May 2025.

Course Description

This 16-hour course equips the individual to competently acquire the knowledge and skills required to provide restaurant service to customers, focusing on customer contact skills and upselling techniques.

Who Should Attend

This course is targeted at Food and Beverage practitioners.

Course Objectives

At the end of the course, you will be able to:

  • Display positive attitude and good posture
  • Welcome and seat guests
  • Apply sales techniques to sell food and beverage products
  • Take food and beverage orders according to guests’ dietary requirements and preferences
  • Monitor guests’ needs throughout the meal
  • Handle guest feedback and/or complaints
  • Present bills
  • Assist guest with departure

Course Structure


Lecture, discussions, demonstrations and role play


Upon successful completion of the course, participants will receive a Certificate of Achievement issued by SHATEC.

Course Outline

The course covers the following contents:

  • Professional Image - Attitude, Poise and Posture
  • Initiating the Service
  • Sales Techniques
  • Taking Food and Beverage Orders
  • Performing Table Maintenance and Service Checks
  • Handling Customer’s Feedback and/or Complaints
  • Presenting Bills and Bidding Farewell

Course Fees

Full Course Fee

S$ 500.00

8% GST

S$ 40.00

Full Course Fee incl. GST

S$ 540.00

Payment Mode

The following payment modes are available:

  • Bank Transfer
  • PayNow
  • Credit Card
  • Internet Banking

Contact Details

Contact Number:
6415 3504 / 514 / 561 / 590

Email Address:


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