Frequently Asked Questions

Programmes and Course of Study

We offer several full time programmes at SHATEC which includes the following:

SHATEC Programmes (Full-Time)	Duration / Intakes / Entry Requirements
WSQ Diploma in Hotel and Accommodation Services	Please click here.
WSQ Higher Certificate in Hotel and Accommodation Services	Please click here.
WSQ Diploma in Food Services (Culinary Arts)	Please click here.
WSQ Higher Certificate in Food Services (Culinary Arts)	Please click here.
WSQ Diploma in Food Services (Pastry and Baking)	Please click here.
WSQ Higher Certificate in Food Services (Pastry and Baking)	Please click here.
Certificate in Hospitality English	Please click here.
SHATEC Programmes (Part-Time)	Duration / Intakes / Entry Requirements
WSQ Diploma in Hotel and Accommodation Services (Part-Time)	Please click here.
WSQ Higher Certificate in Hotel and Accommodation Services (Part-Time)	Please click here.
WSQ Diploma in Food Services (Culinary Arts) (Part-Time)	Please click here.
WSQ Higher Certificate in Food Services (Culinary Arts) (Part-Time)	Please click here.
WSQ Higher Certificate in Food Services (Pastry and Baking) (Part-Time)	Please click here.

We accept payment in:

1) Cash, Nets or Credit Card
Only available at Shatec’s Finance Office.

Please note that we accept only Singapore currency and VISA / MASTERCARD.

2) Cheques or cashier’s order
Cheque or cashier’s order from any bank in Singapore is made payable to “Shatec Institutes Pte Ltd”.

Please write the student name and programme on the back of the cheque or cashier’s order.

3) Telegraphic Transfer

Information will be provided upon request.

Whilst you may enrol for the programme of your choice, SHATEC will only be able to provide you with a confirmation on your entry requirements eligibility upon viewing your certificate and result scores.

Application submitted with the full set of required supporting documents will take 14 – 28 working days to process. The processing time may be extended for those with qualifications that do not fall under stated admissions requirements.

SHATEC will keep you posted in the event your application requires a longer processing time than recommended.

You are required to submit the following documents to SHATEC:

2 x recent passport-size photographs (white background)
ICA eForm 16 and eForm V36 to facilitate STP application (complete in English and duly signed by applicant)
Photocopy of applicant’s passport pages showing his/her particulars and travel document’s date of validity. (At least 1 year)
Photocopy of applicant’s Birth Certificate (Certified/Notarized copy)
Photocopy of applicant’s Certified/Notarized copy of Education Results/Certificates and Transcripts
Photocopy of the student pass (For applicants transferred from other schools in Singapore) or Notification for Cancellation of Student Pass, Visit pass and Embarkation Form.
Photocopy of financial ability for Visa Required countries. (e.g. bank statement, fixed deposit/savings account)
International student Pre-Admission Settling-in Services (iPASS) processing fee S$400.00 (upon admission)

Upon receipt of the requested documents, SHATEC will assist to submit your application for a student pass to ICA.

Effective from 2015 academic year, SHATEC will extend the International student Pre-Admission Settling-in Services (iPASS) to international students who are applying with SHATEC.

The iPASS is design to value-add service standards for international students in preparation for course commencement which includes:

Student’s pass application and collection services
Medical examination appointment and collection of report

With the introduction of iPASS, international students will be able to settle down quickly in a new environment without having to worry on administrative issues pertaining to student’s pass and medical screening.

Upon the approval of the student pass application, the In-Principle Approval letter (IPA) will be sent to you together with a Welcome Kit including:

Matriculation and Orientation day
Appointment date for medical check up
ICA e-Appointment date for the collection for the Student’s Pass

Upon arrival at SHATEC, we shall complete the following Student’s Pass formalities and admissions process:

Signing and/or submission of original student’s contract
Confirmation of medical checkup and e-Appointment dates for the collection of Student’s Pass
Payment of course fees

Time-tables for different programmes will change every term. Thus, there is no fixed time-table for any programmes. As a general guideline, classes are conducted from Monday – Saturday. Lessons may start as early as 8am and end about 6pm for weekdays and occasional Saturdays. Also, while participating in the operation of practical sessions, students may be required to work on shift and on weekends and public holidays.

During the Industrial Attachment period, the hotels will assign a duty roster. As per standard industry practice, one may be roster for morning (typically 7am to 3 pm), afternoon (3 pm to 11 pm), midnight (11 pm to 7 am) or split-shifts (i.e. typically over lunch and dinner hours).

The Student Admissions department will be assisting students to coordinate for internship training with the respective hotels. Upon confirmation of acceptance by the organisation, the student is required to sign a contract with the hotels and abide by the terms and conditions stated.

In the hotel industry, it is important that you must know all the technical skills of the job so that you can manage your job duties confidently. Hence, all graduates, even degree holders, will typically start from entry level (eg. Front Office Agent, Waiter or Commis Cook). However, with the knowledge and skills you have learnt in SHATEC and with the right attitude, you will be well placed for career advancements.

We are approximately 10 mins away from Bukit Batok MRT station. For more information, please visit our website at http://www.shatec.sg/contact-us for our location map.

By Bus
From Bukit Batok interchange, take bus 173 and then alight opposite Bukit Batok Swimming Complex (4th stop). It will be a 2-minute walk to SHATEC campus.

By MRT
Alight at Bukit Batok station (NS2). After which, it will be a 10-minute walk to SHATEC campus.

By Car / Taxi
Ayer Rajah Expressway (AYE): Exit 11, Clementi Ave 6
Bukit Timah Expressway (BKE): Exit 2, Dairy Farm Road / Upper Bukit Timah Road
Kranji Expressway (KJE): Exit 5, Brickland Road
Pan Island Expressway (PIE): Exit 28, Bukit Batok East Ave 3

EduTrust Certification Scheme / Private Education Act Guidelines

Committee for Private Education

The Committee for Private Education (CPE) is established under the Private Education Act, which was gazetted in October 2009. CPE is a statutory board that is empowered with legislative power to regulate the private education sector in Singapore. All Private Education Institutions (PEIs) are required to comply with the regulations under the Private Education Act in order to continue operations.

SHATEC is registered with the Committee for Private Education as a Private Education Institution. Registration period is valid from 16 July 2018 to 15 July 2022 (Reg. No.: 198301550C).

EduTrust

EduTrust is a voluntary certification scheme that helps to distinguish higher quality players in Singapore’s private education industry.

SHATEC has attained the EduTrust Award, valid from : 03 April 2018 to 02 April 2022 (Cert. No.: EDU-2-2051).

The Fee Protection Scheme (FPS) is applicable to Singaporean students as well as international students and serves to protect students’ fees in the event that a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if the private education institution fails to pay penalties or return fees to the students arising from judgment made against it by the Singapore courts.

EduTrust – certified private education institutions are required to adopt the Fee Protection Scheme to provide full protection to all fees paid by their students. All fees refer to all monies paid by the students to be enrolled in a private education institution, excluding the course application fee, agent commission fee (if applicable), miscellaneous fees (non-compulsory and non-standard fee paid only when necessary or where applicable, for example, the referral exam fee or charges for credit card payment etc,) and GST.

SHATEC adopts the Fee Protection Scheme provided by Lonpac Insurance Bhd.

The actual premium amount to be paid for both international and local students will be calculated from the day the first instalment payment is made by the student.

SHATEC is granted waiver from the Fee Protection Scheme by CPE for students with at least 70% government funding on the total course fees before GST in Schedule B of the SHATEC Student contract for the following courses, as long as

the fee collection cap on nett fees paid by students is observed;
GST is the only other compulsory fee charged; and
the list and records of students are kept

This is applicable to the following:

WSQ Diploma In Hotel And Accommodation Services
WSQ Diploma in Food Services (Culinary Arts)
WSQ Diploma in Food Services (Pastry and Baking)
WSQ Higher Certificate In Hotel And Accommodation Services
WSQ Higher Certificate in Food Services (Culinary Arts)
WSQ Higher Certificate in Food Services (Pastry And Baking)

Singaporean/Singapore PR students who enrol for the abovementioned programmes under SSG funding will not be included in the Fee Protection Scheme (FPS).

Schedule

Master Certificate – SHATEC Institutes Pte Ltd

Master Policy No.: Z/20/BM00/00892
Period of Insurance: 13 December 2020 to 12 December 2021

For more information, please visit www.cpe.gov.sg

SHATEC has in place a group medical insurance scheme for all its students (local and international) for the entire course duration, including Industrial Attachment.

Insurance provider : NTUC Income Insurance Co-operative Limited

Type of Coverage: Group Hospital & Surgical Insurance
Group Personal Accident Insurance

Coverage for Student Medical Insurance:

B1 ward (in government and restructured hospitals)
Annual overall limit of S$20,000 per student
24-hour coverage in Singapore and overseas (if student is involved in school-related activities)

Policy No.: 4000147575 and 4000148778

Period of Insurance: 15 March 2020 to 14 March 2021

Please click here to view the certificate.

Refund for Withdrawal Due to Non-Delivery of Course

SHATEC shall inform the student within 3 working days upon knowledge of any of the following:

It does not commence the course on the course commencement date
It terminates the course before the course commencement date
It does not complete the course by the course completion date
It terminates the course before the course completion date
The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)
It has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the SHATEC -Student within any stipulated timeline set by CPE
The student’s request for NS deferment is rejected by MINDEF

SHATEC shall, within seven (7) working days of notifying the student in writing of above circumstances, provide the student with information and details of the alternative confirmed course arrangement to allow the student to make timely and appropriate decision on the alternative arrangement.

The student will be entitled to immediately withdraw from the course by giving written notice with a duly completed Pre-Course Commencement Withdrawal & Refund Form / Post Course Commencement Withdrawal & Refund Form. SHATEC shall within seven (7) working days after notifying the student, refund to the student the entire amount of the course fee paid.

Refund for Withdrawal Due to Other Reasons

Where the student withdraws from the Course for any reason other than those set out in item 3.1.1 (as listed above), SHATEC shall, within seven (7) working days of receiving the student’s written notice of withdrawal by completing either the Pre-Course Commencement Withdrawal & Refund Form / Post Course Commencement Withdrawal & Refund Form, refund to the student an amount based on the table below:

% of [the amount of fees paid under Schedules B and C of the SHATEC-student contract]	If student’s written notice of withdrawal is received
[80%[	more than [60] days before the course commencement date
[20%]	before, but not more than [60] days before the course commencement date
[0%]	upon course commencement

Refunds are in Singapore Dollars and SHATEC shall refund the fees paid to the student or the payee as authorised by the student. Any bank charges applicable for refund made via transfer will be borne by the student.

Cooling-Off Period

All new applicants for new programme will be provided with a cooling-off period of seven (7) working days after the date that the SHATEC-student contract has been signed between the school and the applicant. Students will be refunded the highest percentage (as stated in table above) of the course fee already paid if the student submits a written notice by completing the Pre/ Post-Course Commencement Withdrawal Form within the cooling-off period, regardless of whether the student has started the course or not.

As stipulated by CPE with the aim of enhancing the confidence of students and their parents in the quality of education in Singapore, SHATEC will enter into a standard Private Education Institution (PEI)- Student Contract with our students. Upon enrolment into a programme, SHATEC students will receive an official letter of offer and a copy of the Standard PEI-Student Contract. In this set of documents, students will be informed of the terms and conditions of acceptance and the amount of fees they are required to pay to secure the placement offered. The contract lays out the important terms and conditions governing the relationship between the student and SHATEC. SHATEC will honour all terms and conditions spelt out in the contract and in all communication materials.

Students may download a sample copy of the Student Contract here or alternatively refer to www.cpe.gov.sg.

WITHDRAWAL POLICY AND PROCEDURE

Any request for withdrawal is to be accompanied by a duly completed Pre/Post – Course Commencement Withdrawal Form, with parental/guardian consent (where applicable). The request has to be submitted to the Student Administration Department. Student Administration shall within 4 weeks of receipt of the Pre/Post – Course Commencement Withdrawal Form, inform the student of the outcome. Finance Department shall within 7 working days upon receiving notice of withdrawal, provide refund to the student, subjected to the SHATEC refund policy.

For students under 18 years of age, SHATEC will seek parental/guardian approval prior to processing the request for withdrawal.

TRANSFER POLICY AND PROCEDURE

A student who transfers from one course to another with SHATEC shall be deemed to have withdrawn from the first course. SHATEC shall abide by the refund policy stated above under “Withdrawal due to Other Reasons”. The provisions of signing up of a new course (including a student contract and purchase of FPS) shall apply. The student shall be required to pay the fees for the “new course” to which the student wishes to transfer.

Under circumstances where a student’s request for course transfer entails deferring remaining term(s) of study to a later date, stipulations of the transfer which may differ from the original SHATEC-student contract (i.e. term start date, revised course fee schedule) will be clearly spelt out in the formal written reply issued by Student Administration, in lieu of executing a fresh new contract.

In general, there shall be no refund of fees that have been consumed/expended by student prior to the transfer request.

Any student who wishes to apply for transfer of course must submit request in writing together with a duly completed Pre / Post-Course Commencement Withdrawal Form, with parental/guardian consent (where applicable). The request is to be submitted to Student Administration Department. Student Administration Department shall within 4 weeks of receipt of the Pre/Post – Course Commencement Withdrawal Form, inform student of the outcome.

Application / English Proficiency Test	SGD inclusive of Goods & Services
Singapore Citizen / Permanent Resident	$130.00
International Applicant	$350.00