Excellence in Hospitality: Showing the WARMTH in Service!

Mode of Study:
In-person delivery

3 hours 

Available Intakes:
Please click here for course dates.

Registration closes 2 weeks before course commencement.

Shatec Institutes Pte Ltd,
21 Bukit Batok Street 22, Singapore 659589


1 Orchard Spring Ln, Level 5, Singapore 247729

SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) / funded by SSG. The funding support period Restaurant Service Skills for Chefs (TGS-2022015341) is 29 Aug 2022 to 31 May 2025.

Course Description

This basic course will provide you with the knowledge and skills to show true hospitality to your customers by showing WARMTH in your customer interaction – Being Welcoming, Authentic, Respectful, Mindful, Trustworthy and Helpful.

Who Should Attend

This course is targeted at customer-facing employees such as customer service officers, guest relations officers, receptionists, etc.

Course Objectives

At the end of the course, you will be able to:

  • Project a professional image
  • Use service language to interact with customers/clients
  • Greet and welcome customers/clients according to organisation procedures
  • Escort and/or show customers/clients around the premises safely and professionally
  • Apply WARMTH in customer/client interaction

Course Structure


Lecture, discussions, and role play


Upon successful completion of the course, participants will receive a Certificate of Achievement issued by SHATEC.

Course Outline

The course covers the following contents:

  • First Impression: Your Image Matters
  • Being the Gracious Host
  • Apply WARMTH in Customer Interaction

Course Fees

Full Course Fee

S$ 350.00

8% GST

S$ 28.00

Full Course Fee incl. GST

S$ 378.00

Payment Mode

The following payment modes are available:

  • Bank Transfer
  • PayNow
  • Credit Card
  • Internet Banking

Contact Details

Contact Number:
6415 3504 / 514 / 561 / 590

Email Address:


For Self-Sponsored

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For Company-Sponsored

Email cet@shatec.sg for registration.

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