Excellence in Hospitality: Showing the WARMTH in Service!
Mode of Study:
In-person delivery
Duration:
3 hours
Available Intakes:
Please click here for course dates.
Registration closes 2 weeks before course commencement.
Venue:
Shatec Institutes Pte Ltd,
21 Bukit Batok Street 22, Singapore 659589
OR
CLASS@SHATEC, Orchard
1 Orchard Spring Ln, Level 5, Singapore 247729
Course Description
This basic course will provide you with the knowledge and skills to show true hospitality to your customers by showing WARMTH in your customer interaction – Being Welcoming, Authentic, Respectful, Mindful, Trustworthy and Helpful.
Who Should Attend
This course is targeted at customer-facing employees such as customer service officers, guest relations officers, receptionists, etc.
Course Objectives
At the end of the course, you will be able to:
- Project a professional image
- Use service language to interact with customers/clients
- Greet and welcome customers/clients according to organisation procedures
- Escort and/or show customers/clients around the premises safely and professionally
- Apply WARMTH in customer/client interaction
Course Structure
Methodology
Lecture, discussions, and role play
Certificate
Upon successful completion of the course, participants will receive a Certificate of Achievement issued by SHATEC.
Course Outline
The course covers the following contents:
- First Impression: Your Image Matters
- Being the Gracious Host
- Apply WARMTH in Customer Interaction
Course Fees
|
Full Course Fee |
S$ 350.00 |
|
8% GST |
S$ 28.00 |
|
Full Course Fee incl. GST |
S$ 378.00 |
Payment Mode
The following payment modes are available:
- Bank Transfer
- PayNow
- Credit Card
- Internet Banking
Contact Details
Contact Number:
6415 3504 / 514 / 561 / 590
Email Address:
cet@shatec.sg
Registration
For Self-Sponsored
For Company-Sponsored
Email cet@shatec.sg for registration.
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