This Higher Certificate programme is designed to provide students with the prerequisites to pursue the WSQ Diploma in Hotel and Accommodation Services.
Developed under the brand new Skills Framework for Hotel and Accommodation Services, the WSQ Higher Certificate in Hotel and Accommodation Services is offered as an integrated programme encompassing skills from both Certificate and Higher Certificate levels. It is the first and second learning block to the Diploma qualification.
|Programme||Intakes||Dates#||Application deadline for International Applicants|
|WSQ Higher Certificate in Hotel and Accommodation Services (HHA)|
|August 2020||Start: 03 August 2020
End: 06 June 2021
|October 2020||Start: 26 October 2020
End: 29 August 2021
Mode of Study
The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.
Theory and practical examinations, practical exercises, presentations, written assignments, projects and class participation.
Duration & Structure
10 months consisting of:
4-month Institutional Training
Students will be expected to complete 12 skills under 8 learning units. The programme consists of 15 to 30 instructional hours per week spread over 15 weeks, excluding exam and break weeks.
Applicants who have successfully completed a preceding course in WSQ Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 4 months.
6-month Industrial Attachment
The industrial attachment component combines practical training with hands-on experience that will prepare students well in future careers in the tourism industry.
Students will be placed with approved industry training partners of their choice and a monthly training allowance will be provided during the period of attachment.
WSQ Higher Certificate in Hotel and Accommodation Services awarded by SkillsFuture Singapore.
- Food Hygiene
- Follow Food and Beverage Safety and Hygiene Policies and Procedures
- Front Office Operations 1
- Provide Bell Services
- Provide Workplace Safety and Security
- Housekeeping Operations
- Provide Related Housekeeping Services
- Service Guestrooms/Serviced Apartments
- Professional Development
- Project a Positive and Professional Image
Higher Certificate Level
- Front Office Operations 2
- Provide Front Office Services
- Provide Reservation Services
- Property Management Systems
- Apply Software Systems in Hospitality Management
- Quality Service for Hospitality
- Apply Upselling and Suggestive Selling Techniques
- Promote Tourism
- Restaurant Service Skills 1
- Interact With and Serve F&B Customers
|WSQ Higher Certificate in Hotel and Accommodation Services (HHA)||Entry Requirements
(Singaporeans / Singapore PR / International Applicant)
1Applicants who have successfully completed a preceding course in WSQ Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 4 months.
2Interviewmay be waived for applicants who has successfully completed any preceding WSQ Certificate level(s).
3A pass in any preceding WSQ Certificate level(s) will also be recognized as fulfilment of English proficiency requirements.
|WSQ Higher Certificate in Hotel and Accommodation Services (HHA)||Singaporean / Singapore PR||International|
|Full Course Fee (Before GST)||$6,318.00||$6,318.00|
|Nett Course Fee (Before GST)||$631.80||$6,318.00|
|7% GST on Nett Course Fee||$44.23||$442.26|
|Total Nett Course Fee Payable5,6 (Including GST)||$676.03||$6,760.26|
|Applicants who have successfully completed a preceding course in WSQ Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 4 months. Click here to find out more on course fees applicable after exemptions.|
4Singaporeans and Singapore PRs will be eligible for up to 90% SSG funding for all WSQ Certificate level programmes. A minimum 6-month retention in the industry is recommended as part of the obligation for enjoying this funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.
5Course fee payable include essential training items.
6Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.
|Description||When Payable||Amountc(incld. GST)|
|Application Fees||Upon application (Non-refundable)||130.00||350.00|
|iPASS||Upon admission (Non-refundable)||NA||400.00|
|SHATEC English Testb||Upon admission
|Re-Admission Fees||Upon admission
|Re-Examination (per WSQ module or ) SHATEC theory subject)||Upon registration of Re-Exam||107.00|
|Re-Examination (per SHATEC practical subject)||214.00|
|Re-Examination with Tutorial (minimum of 2 hours)||214.00 for first 2 hour block
107.00/subsequent hour or part thereof
|Computer Lab / Mock-up Guest Room Based Practical Practice||Upon registration of Practical Practice||26.75 for first 2 hour block
16.05/ subsequent hour or part thereof
|Review / Remarking of Examination Paper (per theory subject)||Upon registration for review / remarking||53.50|
|Late Payment Fee||Upon exceeding the instalment due date||1% per month on amount outstanding, payable together with the amount outstanding|
|Replacement of Student ID||Upon provision of service||5.35|
|Replacement of Practicum / Industrial Attachment Log Book||10.70|
aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.
bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.
cAll prices quoted are accurate at time of print but may be subjected to changes without notice.
Tel: (65) 6415 3510 / 519 / 528 / 554
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