The Evolving Role of a Leader in Hospitality and Tourism


The hospitality and tourism landscape, fraught by unprecedented concerns and challenges, demand new steerage and navigation. This might be achieved through keen leadership styles and versatile mind-sets. From troubleshooting to problem-solving, the success of the industry lies in the manner and form in which leaders think, react and behave.


The objective of this Webinar is to present opportunities for the leaders of hotels and travel organizations to join our experienced group of thought leaders in an interactive discussion on the way leaders lead their teams in a post-Covid world.


This webinar is tailored for hospitality & travel management staff – from Managers, Directors, Executive Assistant Manager to General Managers.


Dates 30 April 2021
Time 3:00p.m to 4.30p.m


13 August 2021
3.00pm to 4.30pm
The Role of the Leader in Asset Enhancement in Hospitality and Tourism
22 October 2021
3.00pm to 4.30pm
Making Sense of Data – The Leader’s Perspective
10 December 2021

3.00pm to 4.30pm

The Role Leaders Play in Shaping Organisational Culture

Webinar Details

Time Programme:  
2.45 pm – 3.00pm Registration 
3.00pm – 3.05pm Emcee’s Introduction
3.05pm – 3.30pm

Keynote Speaker: 

Professor Jochen Wirtz

Vice Dean, MBA Programmes and Professor of Marketing, National University of Singapore

 3.20pm – 4.20pm

Panel Discussion 


Ms Sandra Tan

Founder & Director, Esteem Communications & Training 


Professor Jochen Wirtz

Vice Dean, MBA Programmes and Professor of Marketing, National University of Singapore 

Mr Gilbert Madhavan

General Manager, One Farrer Hotel 

Mr Vivek Bhalla

Vice President, Operations, South East Asia and Korea, InterContinental Hotels Group (IHG)

4.20pm – 4.30pm


End-of-Programme Evaluation

Our Sponsor


To be a Sponsor or Speaker at SHATEC Webinar Series, please contact or click here.

Sponsors will enjoy the following benefits:


  • Display of company logo on SHATEC’s digital marketing platforms (website, social media, edm) and virtual background for the webinar
  • Display of company services and product information (1 slide) at the start and end of the webinar
Click To Register