Making Sense Of Data - The Leader's Perspective


Making Sense of Data – The Leader’s Perspective

Data leadership has gained prominence due to greater information flow in the hospitality industry. From loyalty programs to sophisticated technology that seek to yield positive customer outcomes, hotels and service providers have been creatively devising strategies to enhance guest engagement. As leaders in an era of innovation and modernity, it is imperative to be prescribed sustainable procedures and methods.


The objective of this Webinar is to present opportunities for the leaders of hotels and travel organisations to join our experienced group of thought leaders in an interactive discussion on the way leaders lead their teams in a post-Covid world.


This webinar is tailored for hospitality & travel management staff – from Managers, Directors, Executive Assistant Manager to General Managers.


Dates 22 October 2021, Friday
Time 3:00p.m to 4.30p.m


10 December 2021
3.00pm to 4.30pm
The Role Leaders Play in Shaping Organisational Culture


30 April 2021
3.00pm to 4.30pm
The Evolving Role of a Leader in Hospitality and Tourism
13 August 2021, Friday
3.00pm to 4.30pm
The Role of the Leader in Asset Enhancement in Hospitality and Tourism

Webinar Details

Time Programme:  
2.45 pm – 3.00pm Registration 
3.00pm – 3.05pm Emcee’s Introduction
3.05pm – 3.30pm Keynote Speaker: 

Professor Jochen Wirtz

Vice Dean, MBA Programmes and Professor of Marketing, National University of Singapore

 3.20pm – 4.20pm Panel Discussion 


Ms Sandra Tan

Founder & Director, Esteem Communications & Training 


Professor Jochen Wirtz

Vice Dean, MBA Programmes and Professor of Marketing, National University of Singapore 

Mr Gilbert Madhavan

General Manager, One Farrer Hotel 

Mr Vivek Bhalla

Vice President, Operations, South East Asia and Korea, InterContinental Hotels Group (IHG)

4.20pm – 4.30pm  Q&A

End-of-Programme Evaluation

Our Sponsor


To be a Sponsor or Speaker at SHATEC Webinar Series, please contact or click here.

Sponsors will enjoy the following benefits:


  • Display of company logo on SHATEC’s digital marketing platforms (website, social media, edm) and virtual background for the webinar
  • Display of company services and product information (1 slide) at the start and end of the webinar
Click To Register