Course Overview
The WSQ Certificate in Food Services (Pastry and Baking) helps learners build capabilities in essential traditional pastry and baking skills for a strong foundation to take on a variety of general job functions in Food Services at entry level. The transferable/soft skill in customer service excellence will help them stay competitive and job-ready.
There is also option for fresh entrants in the Food Services sector to upgrade themselves in higher qualifications when their jobs call for higher level of responsibilities or when they seek further career aspirations.
Upon completion of the course, the learner will be able to:
- Follow food safety and hygiene procedures and policies, maintain the cleanliness and upkeep of premises
- Demonstrate understanding of the tools and equipment, ingredients and techniques involved in the baking process of bread products
- Demonstrate understanding of the tools and equipment, ingredients and techniques involved in the baking process of pastries
- Receive, check, prepare, pack and deliver stocks with proper documentation
- Manage orders from customers and serve meals according to service standard operating procedures of the organisation
- Follow guidelines to provide positive customer service to a diverse range of customers
Programme Outline
- Customer Service Excellence-1
Students will be able to explain how delivering exceptional customer service contributes to long-term organisational success, including its impact on customer satisfaction and loyalty, new customer acquisition, sales growth, profitability, and competitive advantage.
- Bread Preparation-1
This module equips students with the skills, knowledge, and techniques essential for pastry and baking. They will explore the tools, equipment, ingredients, and methods for both bread and pastry making. Additionally, students will gain practical experience in stock management, including receiving, checking, preparing, packing, and delivering, with an emphasis on proper documentation.
- Pastry Preparation-1
This module provides students with the essential skills, knowledge, and techniques for pastry and baking. They will learn about the tools, equipment, ingredients, and methods for both bread and pastry. Additionally, students will gain practical experience in stock management, covering receiving, checking, preparing, packing, and delivering, with a focus on proper documentation.
- Food and Beverage Service-2
This module provides students with a foundational understanding of food and beverage operations and their significance in the hospitality industry. They will explore the food and beverage landscape in Singapore and its effects on hospitality. Key regulatory requirements and their implications will also be discussed. Additionally, students will develop various technical and soft skills essential for creating a positive dining experience for guests.
- Food Safety and Hygiene-1
This module aims to equip students with the knowledge and skills needed to implement food safety and hygiene procedures when handling and preparing food. Students will also learn how to maintain cleanliness and uphold premises according to regulatory standards.
- Food and Beverage Inventory Management-1
This module equips students with the skills and knowledge for kitchen operations, focusing on tools, equipment, ingredients, and techniques for Western cold and dry heat dishes. They will also gain practical experience in stock management, including receiving, checking, preparing, packing, and delivering, with an emphasis on proper documentation.
Available Intakes
Intake |
Commencement Date |
Completion Date |
Application Deadline for International Students |
January |
20 January 2025 |
13 March 2025 |
19 December 2024 |
February |
24 February 2025 |
11 April 2025 |
23 January 2025 |
April |
7 April 2025 |
29 May 2025 |
6 March 2025 |
June |
9 June 2025 |
28 July 2025 |
8 May 2025 |
October |
6 October 2025 |
26 November 2025 |
5 September 2025 |
Admission Requirements
1. Qualification
2. Successful Interview
- Interview may apply for applicants who do not meet equivalent academic qualifications or expected duration in workplace experience.
- International applicant must have a valid work pass through the entire course.
3. English Proficiency
Certification
Students who have successfully completed the programme will be awarded a
Certificate in Food Services (Pastry and Baking) by SkillsFuture Singapore.
Programme Fees
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