This course covers the following:

• Explain the impact of environmental, social, and economic sustainability on housekeeping
• Calculate carbon footprint of a hotel stay
• Understand the role of sustainability in housekeeping operations.
• Highlight trends in sustainability management in Housekeeping operations
• Identify areas for application and/or improvement of sustainability practices
• Design an implementation strategy to achieve the organisation’s green management goals
• Communicate sustainability strategies to stakeholders through a winning presentation
• Engage colleagues in regular dialogues on industry sustainability practices to promote individual participation
• Prepare a method to review the effectiveness of adopting alternative methodologies for the management of sustainable operations using green initiatives
• Produce new concepts of services and room offerings catering to the next generation of travelers
• Analyse P&L using data analytics to make smart business decisions
• Use tools to control costs
• Plan, prepare and present budgets for housekeeping costs
• Obtain information on technology used to increase productivity
• Understand the cycle of coaching
• Deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect
• Gain insights and learn tools into handling inferior performance by correcting
• Use delegation as a tool to motivate key players in the team
• Gain insight into using tools for performance measurement
• Practice problem solving and produce a clear action plan which delivers results
• Implement the 5-step training programme for quality control
• Develop winning strategies by collaborating with external contractors and agencies
• Undertake a cost benefit analysis of contracting out verses in-house operations
• Use the PA mapping tool to set up PA operations from the start