WSQ Higher Certificate in Hotel and Accommodation Services (Part-Time) (HHAP) (TGS-2017501469)


The WSQ Higher Certificate in Hotel and Accommodation Services (Part-Time) (HHAP) is curated for individuals with a keen interest to pursue a career within the hospitality industry. With strong emphasis on knowledge and applications, participants will acquire a strong foundation in operational competencies specific to front office, housekeeping, providing food and beverages services, as well as excellence in guest service standards, workplace safety and security, revenue management, upselling techniques and many more.

SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) / funded by SSG. The funding support period for WSQ Higher Certificate in Hotel and Accommodation Services is 3 December 2019 to 2 December 2022.

Programme Structure

Programme Intake

Programme Intakes Dates#
WSQ Higher Certificate in Hotel and Accommodation Services (Part-Time) (HHAP) (TGS-2017501469) August 2021 Start:18 August 2021#

#Commencement date may be subjected to change. Kindly contact the Student Admission for more information.

Mode of Study

Part Time

The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.

Assessment Framework

Theory and practical examinations, practical exercises, presentations, written assignments, projects and class participation.

Duration & Structure

3.5 months (14 weeks)

Participants will be expected to complete 12 skills under 8 learning units. The programme will be conducted 3 days a week 9.00am to 6.00pm.


WSQ Higher Certificate in Hotel and Accommodation Services awarded by SkillsFuture Singapore.

Programme Outline

Certificate Level (TGS-2017501460)

  1. Food Hygiene
    • Food Safety Course Level 1
  2. Front Office Operations 1
    • Provide Bell Services
    • Provide Workplace Safety and Security
  3. Housekeeping Operations
    • Provide Related Housekeeping Services
    • Service Guestrooms/Serviced Apartments
  4. Professional Development
    • Project a Positive and Professional Image

Higher Certificate Level (TGS-2017501469)

  1. Front Office Operations 2
    • Provide Front Office Services
    • Provide Reservation Services
  2. Property Management Systems
    • Apply Software Systems in Hospitality Management
  3. Quality Service for Hospitality
    • Apply Upselling and Suggestive Selling Techniques
    • Promote Tourism
  4. Restaurant Service Skills 1
    • Interact With and Serve F&B Customers
Entry Requirements
WSQ Higher Certificate in Hotel and Accommodation Services (Part-Time) (HHAP) Entry Requirements

(Singaporeans / Singapore PR / International Applicant)

  • Minimum 2 GCE ‘N’ Level, including English OR pass in any preceding WSQ full qualification
  • At least one of the following proficiency levels in English1:
    • Pass in GCE ‘N’ Level English
    • Pass in SHATEC English Test
  • International applicant must have a valid work pass throughout the entire course

1A pass in any preceding WSQ Certificate level(s) will also be recognized as fulfilment of English proficiency requirements.

Programme Fees


WSQ Higher Certificate in Hotel and Accommodation Services (Part-Time) (HHAP) Singaporean / Singapore PR International
Full Course Fee (Before GST) S$6,318.00 S$6,318.00
SSG Grant3 S$5,686.20 NA
Nett Course Fee (Before GST) S$631.80 S$6,318.00
7% GST on Nett Course Fee S$44.23 S$442.26
Total Nett Course Fee Payable4,5,6 (Including GST) S$676.03 S$6,760.26

3Singaporeans and Singapore PRs will be eligible for up to 90% SSG funding for all WSQ Certificate level programmes.  Funding is subjected to SSG’s prevailing corporate policies and final approval.

4Course fee payable include essential training items.

5Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable.  All Singaporeans aged 25 and above can use their  S$500.00 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.  Visit the SkillsFuture Credit website at to choose from the courses available on the SkillsFuture Credit course directory.

6NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to


Description When Payable Amount(incld. GST)
Application Fees Upon application
SHATEC English Testb Upon admission
(if applicable)
Re-Admission Fees Upon admission
(if applicable)
Late Payment Fee Upon exceeding the instalment due date 1% per month on amount outstanding, payable together with the amount outstanding
Review / Remarking of Examination Paper (per theory subject) Upon registration for review / remarking 53.50
Re-Examination (per WSQ module or SHATEC theory subject) Upon registration of Re-Exam 107.00
(per SHATEC practical subject)
Re-Examination with Tutorial

(minimum of 2 hours)

214.00 for first 2 hour block

107.00/subsequent hour or part thereof

Computer Lab / Mock-up Guest Room Based Practical Practice Upon registration of Practical Practice 26.75 for first 2 hour block

16.05/ subsequent hour or part thereof

aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.

bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.

cAll prices quoted are accurate at time of print but may be subjected to changes without notice.

Student Administration

Tel: (65) 6415 3510 / 519 / 528 / 554