The hotel and accommodation services sector constantly seeks creative means of service delivery to achieve guests’ satisfaction. This course is designed for mid-career professionals seeking to update their skill sets to remain relevant in an ever-changing business environment.
|WSQ Diploma in Hotel and Accommodation Services (Part-Time)||April 2020||Start: 15 April 2020
End: 07 October 2020
|October 2020||Start: 01 October 2020
End: 15 April 2021
Mode of Study
The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.
Theory and practical examinations, practical exercises, presentations, written assignments, projects, class participation.
Duration & Structure
29 months OR
26 weeks with approved exemptions. Refer to Entry Requirements for more details.
Participants will be expected to complete 26 skills under 19 subjects (before exemptions). The programme will be conducted once a week 9.00a.m. – 6.00p.m.
WSQ Diploma in Hotel and Accommodation Services awarded by SkillsFuture Singapore.
- Food Hygiene*
- Follow Food and Beverage Safety and HygienePolicies and Procedures
- Front Office Operations 1*
- Provide Bell Services
- Provide Workplace Safety and Security
- Housekeeping Operations 1*
- Provide Related Housekeeping Services
- Service Guestrooms/Serviced Apartments
- Professional Development*
- Project a Positive and Professional Image
- Front Office Operations 2*
- Provide Front Office Services
- Provide Reservation Services
- Property Management Systems*
- Apply Software Systems in Hospitality Management
- Quality Service for Hospitality*
- Apply Upselling and Suggestive Selling Techniques
- Promote Tourism
- Restaurant Service Skills 1*
- Interact With and Serve F&B Customers
- Communication Skills*
- Facilitate Effective Communication and Engagementat the Workplace
- Housekeeping Supervision 1*
- Supervise Housekeeping and Laundry Operations
- Managing Diversity*
- Manage a Diverse Service Environment
- Managing Guest Experiences in Hospitality*
- Provide Butler Service
- Resolve Guests/Customers’ Concerns and Feedback
- Restaurant Service Skills 2*
- Perform Hosting Duties
- Basic Revenue Management
- Apply Principles of Revenue Management
- Coaching Skills for Supervisors
- Coach for Service Performance
- Front Office Supervision
- Supervise Concierge and Uniformed Services
- Supervise Front Office Operations
- Housekeeping Supervision 2
- Monitor Housekeeping Operations in Rooms, Laundry & Public Area
- Supervise Public Areas
- Restaurant Service Skills 3
- Coordinate Food and Beverage Service
- Understanding Operational Reports
- Read and Interpret Operational Reports
*Applicants with relevant work experience may be eligible for exemptions in relevant subjects and Industrial Attachment and as such complete the course in 26 weeks.
|WSQ Diploma in Hotel and Accommodation Services (Part-Time) (DHAP)||Entry Requirements
(Singaporeans / Singapore PR / International Applicant)
|English Proficiency Requirements|
|WSQ Diploma in Hotel and Accommodation Services (DHAP)||Singaporean / Singapore PR||International|
|Full Course Fee (Before GST)||$4,800.00||$4,800.00|
|Nett Course Fee (Before GST)||$1,440.00||$4,800.00|
|7% GST on Nett Course Fee||$100.80||$336.00|
|Total Nett Course Fee Payable2,3 (Including GST)||$1,540.80||$5,136.00|
|Additional Funding if eligible under Mid-Career Enhanced Subsidy (MES)4||$960.00||N.A.|
|Total Nett Course Fee Payable, Including GST, after additional funding from MES||$580.80||N.A.|
|Additional Funding if eligible under Workfare Training Support (WTS)5||$1,200.00||N.A.|
|Total Nett Course Fee Payable, Including GST, after additional funding from WTS||$340.80||N.A.|
1Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding for all WSQ Diploma level programmes. Funding is subjected to SSG’s prevailing corporate policies and final approval.
2Course fee payable include essential training items.
3Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website http://www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.
4The SkillsFuture MES is for Singaporeans aged 40 years old and above.
5The WTS is for Singaporeans aged 35 years and above (13 years old and above for Persons With Disabilities) and who earn a monthly income of not more than $2,000.00
|Description||When Payable||Amountc (incld. GST)|
|Application Fees||Upon application
|SHATEC English Testb||Upon admission
|Re-Admission Fees||Upon admission
|Late Payment Fee||Upon exceeding the instalment due date||1% per month on amount outstanding, payable together with the amount outstanding|
|Review / Remarking of Examination Paper
(per theory subject)
|Upon registration of Re-Exam||53.50|
|Re-Examination (per WSQ module or SHATEC theory subject)||Upon registration of Re-Exam||107.00|
(per SHATEC practical subject)
|Re-Examination with Tutorial
(minimum of 2 hours)
|214.00 for first 2 hour block
107.00/subsequent hour or part thereof
|Computer Lab / Mock-up Guest Room Based Practical Practice||Upon registration of Practical Practice||26.75 for first 2 hour block
16.05/ subsequent hour or part thereof
|Replacement of Student ID||Upon provision of service||5.35|
aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.
bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.
cAll prices quoted are accurate at time of print but may be subjected to changes without notice.
Tel: (65) 6415 3510 / 519 / 528 / 554
Download Brochure And Application Form
Complete your name and email to download
By providing the information set out in this form, I/we agree and consent to SHATEC Institutes Pte. Ltd. and its related corporations (collectively, “SHATEC”), as well as their respective representatives and agents (“Representatives”) collecting, using, disclosing and sharing amongst themselves my/our personal data provided above as well as in the records of SHATEC from time to time, and disclosing such personal data to SHATEC’s authorised service providers, and relevant third parties for purposes reasonably required by SHATEC and its Representatives to:
process my application and administer and conduct the courses, programmes and events I am applying for.
Further, where I have submitted the personal data of third parties to SHATEC, I confirm that I have obtained the consent of these third party individuals for the collection, use and disclosure of their personal data to SHATEC for the same purposes described above.
process my request as set out in this form.
Such purposes are set out in a Data Protection Policy, which is accessible at http://www.shatec.sg or available on request and which I/we confirm I/we have read and understood.