WSQ Advanced Certificate in Hotel and Accommodation Services – Sales & Marketing


Being in the Hotel and Accommodation Services sector provides individuals with the opportunity for exciting career and immense prospects for growth and development. The WSQ Advanced Certificate in Hotel and Accommodation Services – Sales and Marketing helps re-skill mid-career individuals to take on roles as hotel sales executives, enhancing employability and preparing them for middle manager positions.

Programme Structure

Programme Intake

Programme Intakes Dates
WSQ Advanced Certificate in Hotel and Accommodation Services (Sales and Marketing) (Part-Time) April 2018 Start: 23 April 2018

End: 18 September 2018

Mode of Study


The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.

Assessment Framework

Theory and practical examinations, practical exercises, presentations, written assignments, projects, class participation.

Duration & Structure

4.5 months (18 weeks)

Participants will be expected to complete 12 subjects. The programme will be conducted as follows:

Week 1: Monday to Friday (8.30am – 5.30pm)

Week 2 onwards: Tuesday (8.30am – 5.30pm)


WSQ Advanced Certificate in Hotel and Accommodation Services (Sales & Marketing) awarded by SkillsFuture Singapore.

Programme Outline


  • WSQ Facilitate Effective Communicate and Engagement at the Workplace
  • WSQ Write Reports
  • WSQ Apply Basic Negotiation Skills and Techniques
  • WSQ Apply Risk Management Procedures
  • WSQ Apply Principles of Revenue Management
  • WSQ Monitor Relationships with Customers
  • WSQ Monitor Guest/Customer Experience
  • WSQ Resolve Guests/Customers’ Concerns and Feedback
  • WSQ Secure Prospect Commitment
  • WSQ Sell Products and Services
  • WSQ Conduct Site Inspection
  • WSQ Provide Catering Service

Click here to view subject synopses

Entry Requirements
WSQ Advanced Certificate in Hotel & Accommodation Services (Sales & Marketing) (AHAP) Entry Requirements English Proficiency Requirements
Singaporeans / Singapore PR Applicant International Applicant
  • At least one of the following proficiency levels in English:
    • Pass in GCE ‘N’ Level English
    • WPLN Level 5 and above
    • Band 5.0 in IELTS
    • Minimum score of 61 points (internet-based total) in TOEFL
    • Pass in SHATEC English Test


  • A pass in any preceding WSQ full qualification will be recognised as fulfilment of English proficiency requirements
  • Diploma in any field / Other qualifications may be considered on a case-by-case basis
  • Successfully completed minimum 10 years of formal education
  • Valid work pass throughout the entire course
Programme Fees


WSQ Advanced Certificate in Hotel and Accommodation Services (Sales & Marketing) (AHAP) Singaporean / Singapore PR International
Full Course Fee (Before GST) $3,000.00 $3,000.00
SSG Grant1 $2,700.00 N.A.
Nett Course Fee (Before GST) $300.00 $3,000.00
7% GST on Nett Course Fee $21.00 $210.00
Total Nett Course Fee Payable2,3
(Including GST)
$321.00 $3,210.00
Additional Funding if eligible under Workfare Training Support (WTS)4 $150.00 N.A.
Total Nett Course Fee Payable, Including GST, after additional funding from WTS $171.00 N.A.

1Singaporeans and Singapore PRs will be eligible for up to 90% SSG funding for all WSQ Certificate level programmes. Funding is subjected to SSG’s prevailing corporate policies and final approval.

2Course fee payable include essential training items.

3Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the SkillsFuture Credit course directory.

4The WTS is for Singaporeans aged 35 years and above (13 years old and above for Persons With Disabilities) and who earn a monthly income of not more than $2,000.00.


Description When Payable Amount(incld. GST)
Application Fees Upon application
SHATEC English Testb Upon   admission
(if applicable)
Re-Admission Fees Upon   admission
(if applicable)
Late Payment Fee Upon exceeding the instalment due date 1% per month on amount outstanding, payable together with the amount outstanding
Review / Remarking of Examination Paper
(per theory subject)
Upon registration of Re-Exam 53.50
(per WSQ module or SHATEC theory subject)
Upon registration of Re-Exam 107.00
(per SHATEC practical subject)
Re-Examination with Tutorial
(minimum of 2 hours)
214.00 for first 2 hour block

107.00/subsequent hour or part thereof

aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.

bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.

cAll prices quoted are accurate at time of print but may be subjected to changes without notice.

Student Administration

Tel: (65) 6415 3510 / 519 / 528 / 554
Email: [email protected]

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