WSQ Diploma in Hotel and Accommodation Services

Certificate Level

1. Food Hygiene
   • Follow Food and Beverage Safety and Hygiene Policies and Procedures
2. Front Office Operations 1
   • Provide Bell Services
   • Provide Workplace Safety and Security
3. Housekeeping Operations
   • Provide Related Housekeeping Services
   • Service Guestrooms/Serviced Apartments
4. Professional Development
   • Project a Positive and Professional Image

Higher Certificate Level

5. Front Office Operations 2
   • Provide Front Office Services
   • Provide Reservation Services
6. Property Management Systems
   • Apply Software Systems in Hospitality Management
7. Quality Service for Hospitality
   • Apply Upselling and Suggestive Selling Techniques
   • Promote Tourism
8. Restaurant Service Skills 1
   • Interact With and Serve F&B Customers

Advanced Certificate Level

9. Communication Skills
   • Facilitate Effective Communication and Engagement at the Workplace
10. Housekeeping Supervision 1
    • Supervise Housekeeping and Laundry Operations
11. Managing Diversity
    • Manage a Diverse Service Environment
12. Managing Guest Experiences in Hospitality
    • Provide Butler Service
    • Resolve Guests/Customers’ Concerns and Feedback
13. Practicum
14. Restaurant Service Skills 2
    • Perform Hosting Duties

Diploma Level

15. Basic Revenue Management
    • Apply Principles of Revenue Management
16. Coaching Skills for Supervisors
    • Coach for Service Performance
17. Front Office Supervision
    • Supervise Concierge and Uniformed Services
    • Supervise Front Office Operations
18. Housekeeping Supervision 2
    • Monitor Housekeeping Operations in Rooms, Laundry & Public Area
    • Supervise Public Areas
19. Restaurant Service Skills 3
    • Coordinate Food and Beverage Service
20. Understanding Operational Reports
    • Read and Interpret Operational Reports

PROGRAMME FEES

⁴Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding for all WSQ Diploma level programmes. A minimum 6-month retention in the industry is recommended as part of the obligation for enjoying this funding.Funding is subjected to SSG’s prevailing corporate policies and final approval.

⁵Course fee payable include essential training items.

⁶Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

⁷The SkillsFuture MES is for Singaporeans aged 40 years old and above.

MISCELLANEOUS FEES^a  

^aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.

^bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.

^cAll prices quoted are accurate at time of print but may be subjected to changes without notice.