Job Redesign and Innovation (Non-management)


This workshop is aimed at disseminating the Job Redesign (JR) Methodology that has been proposed for the hospitality industry in Singapore. Participants will be equipped with foundational knowledge on the methodology, as well as its implications for organizational revitalization and sustainable employment.

Creativity and the will to innovate are important underlying precursors of effective change projects, including the redesigning of jobs. An understanding of how JR works will empower participants to contribute to their organization’s JR efforts in proactive and innovative ways, thus achieving “win-win” outcomes.

Learning Outcome

By the end of the course, participants will have acquired the following learning outcomes:

  • Identify the drivers of change in the hospitality industry and implications for job roles, competencies and skills
  • Be aware of the Job Redesign impetus impacting Singapore’s hotels, and WIIFM (What’s In It For Me)
  • Be familiar with the Job Redesign methodology, processes and outcomes
  • Discover ways to be positively engaged in organizational change, through an innovative mindset and collaborative communication
Course Structure

Course Duration & Structure

Venue: One Farrer Hotel
Date: 17 July 2019 (Wednesday)
Time: 9am – 5pm


Mode of delivery may encompass the following – lecture, discussion, activities, case study, video clips, pre-workshop reading


Attendees will receive a Certificate of Participation from SHATEC upon

  • Completion of full-day workshop
  • Submission of a Job Redesign Plan Idea
Course Outline
  • Me? Creative? You’re kidding
  • Creativity and Innovation – Two peas in a pod?
  • Skills evolution – What’s hot and what’s not in the world of work today
  • Job redesign in Singapore’s hotels – WIIFM (What’s In It For Me)
  • A walk-through of Job Redesign Methodology
  • Case study
  • Open your mind to change! – A thinking and communication model

Dr Tong Yew Kwan

Dr Tong Yew Kwan has a PhD in Management, specializing in Organizational Behavior, from the National University of Singapore (NUS) and a Master in Counseling from Monash University.

He has presented his research at top international conferences and co-authored articles in academic journals such as The Leadership Quarterly and Journal of Management Development. A former lecturer at NUS Business School, he is an executive coach for mid- and top-level executives who enroll in the School’s leadership programs.

Outside of academia, Yew Kwan has more than 10 years’ corporate work experience, mainly in the area of HR, where he delivered workshops in career development and performance coaching in Singapore and abroad.

Yew Kwan is currently an independent consultant and researcher. His research examines team leadership and communication in the medical care industry.

Ms Jessie Lim

Jessie has over 12 years of experience in the tourism industry locally and overseas. She commenced her career with Suntec Singapore and then with Liberty Incentives in France. Upon her return to Singapore, she pursued her career with the Singapore Tourism Board. She subsequently ventured into the hospitality industry where she held managerial positions in Catering Sales and Events Management for several international hotel groups such as AccorHotels, Park Hotel Group and Hilton Hotels & Resorts.

One of her major accomplishments was the successful pre-opening and re-branding of the Sofitel Singapore Sentosa Resort & Spa, where she was predominantly responsible for Catering and Sales.

Jessie has a Bachelor of Business Administration, major in Marketing from Singapore Management University and is certified with Diplôme d’études en Langue Française (DELF) and Diplôme de Français Professionnel Tourisme et Hôtellerie. She acquired her Advanced Certificate in Training and Assessment (ACTA) in 2018 from the Institute for Adult Learning (IAL).

For enquiries, please contact 6415 3514/513/531 or email to

Course Fee
Course Fee SHA Members Non-SHA Members
Total Nett Course Fee Payable (incl. GST) for Singapore Citizen/PR Applicants
(after funding support)
$125.00 $200.00
Total Nett Course Fee Payable (incl. GST) for International Applicants $160.00 $260.00

Continuing Education
and Training

Tel: 6415 3513 / 514 / 590 / 508 / 547 / 531